FAQs Springhill

FAQ

If you have any enquiries about Springhill, please contact our Springhill Rep, Vicki Clark, at <drvickiclark@gmail.com/Whatsapp number: 07974004674>.

 

How do I sign up for a lesson?Ā 

STEP 1 – The Provisional SheetĀ 

  • Usually sent out on friday depending when I get the information from the stables
  • As stated on the sheet, the ā€˜provisional sign-upā€™ spreadsheet does NOT constitute a booking, NOR does this ā€˜reserveā€™ your slot
  • This is an opportunity for riders to put their names & desired levels into slots so
    • (a) I can get a rough idea how to set the levels for the week; and
    • (b) people are able to coordinate with other riders if they so wish

STEP 2 – BookWhen SlotsĀ 

  • I will aim to create the BookWhen slots based on information from the provisional sheet around lunch time. At this stage the levels are set for each lesson (seen in the title) & cannot be changed
  • You can sign up to a slot up to Sunday afternoon 3pm – they can be accessed on bookwhen.com/curc
  • Please contact me for the BookWhen booking password

STEP 3 – Booking Confirmations SheetĀ 

  • On Sunday after 3pm, I take the BookWhen bookings and place them into a spreadsheet which I then send to the stables who then plan out their lessons for the week

 

How do I pay for a lesson?Ā 

  • Payment occurs when you book on the BookWhen system (you will not be able to book without paying)Ā 

Why am I charged Ā£30 if a semi-private lesson costs Ā£24?Ā 

  • As the rate varies between whether one rider signs up (Automatic private lesson, thus Ā£30) or two (semi-private lesson Ā£24), weā€™ve set the bookwhen rate at a standard Ā£30 for all bookingsĀ 
  • If 2 riders sign up (making it a semi-private lesson), you will be refunded the Ā£6 difference (processed at the end of each week)Ā 

 

How do I cancel the lesson?Ā 

To cancel, you must:

(a) Cancel your booking via bookwhen, AND

(b) message me via whats app letting me know you have cancelled

This must be done a minimum of 36 hours before your lesson start time.

If you know you are unable to make the lesson but the deadline has passed, please do still let me know if you can – This prevents the instructors/horses having to wait around for no reason

 

Getting to the stables/what to expect thereĀ 

How far out are the stables & how do I get there?Ā 

  • Please see the relevant section of our website. http://curiding.soc.srcf.net/ridinglessons/stables/springhill-stables/Ā 
  • If you need a lift or can offer one, please get in touch with the other rider(s) in your lesson. You may also wish to contact other riders in your lesson on booking a taxi/uberĀ 
  • Lifts are by no means guaranteed as not everyone has a car.Ā 

 

Before your first lessonĀ 

  • If this is your first lesson, please send a message to Vicki (07974004674 WhatsApp) as soon as your lesson is confirmed, so I can let Springhill know your height and weight, and they can match you with a suitable horse.Ā 
  • Make sure to arrive a little earlier for your lesson (10 minutes, so that you can wear your boots/find a suitable hat before the beginning of the lesson).



Riding EquipmentĀ 

  • Hats can be borrowed at Springhill.
  • Some shoes are available, but we cannot guarantee availability, or that they will have the right size for you.

 

What do I need to wear for riding?

Clothes! Shoes with a small heel (no trainers) are best for starting out, and trousers which have a little ā€˜giveā€™ in them (ie no tight skinny jeans). Jodhpurs can be purchased reasonably cheaply and, if demand is high, we can do a club order of riding wear.Ā  Hats are provided by the stables, but if you wish to buy your own then a number of online retailers and local tack shops will be able to help you. Again, if demand exists we could get someone from a local tack shop to do fittings and sales, or do an online order together. Most riders will wear boots and chaps, rather than long boots, and I would personally recommend this to the beginner rider as they are not only cheaper, but easier to get the right leg position with.

It is NOT recommended that you ever purchase a second hand riding hat, because if they have suffered a fall their efficiency is reduced. The riding club requires you to wear a hat which conforms to safety requirements.